Subject: Missing Item WWD - 6456720238
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 19:13:53 -0700 (MST)

Hi Team, 

With reference to the order number: 6456720238 
Item: 161092065 - - Juniors Mojo Printed Foldable Baby Buggy 
AWB: 45056837674 

Customer placed this order on Dec 13, 2019 and the above item is showing delivered via Aramex on Dec 15, 2019. However, customer is reporting she has not received this item. Kindly advise if this was shipped out from the WH and if so, how many packaged were handed over to Aramex under the above mentioned AWB. 

Value of the missing item is SAR 185 and the item is WWD sent via Aramex. Kindly look into this and advise further. Please help us close this case on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 11, 2020 6:07:15 PM 
Subject: Missing items (6456720238) 

Hi Team, 

Problem Statement: Missing item 

Order Date : Dec 13, 2019 

Delivery Date: Dec 15, 2019 

Order ID: 6456720238 

Tracking ID: 45056837674 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that she placed order for 7 items. However, the item 161092065 - - Juniors Mojo Printed Foldable Baby Buggy)is missing. Kindly look into this and do the needful 

Escalated twice to warehouse no response. 

Regards, 
Abhishek