Subject: C&C Delay - 6452406306
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 12 Jan 2020 19:02:32 -0700 (MST)

Hi Team, 

With reference to the order number: 6452406306 
Store ID: Centrepoint - 21038, CP Abha 

Order placed on Nov 20, 2019 and the status is still showing ready to ship. The case has been escalated multiple times to the store and WH however, have received no response on the same. 

Kindly look into this and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 11, 2020 5:56:50 PM 
Subject: Late shipping (6452406306) 

Hi Team, 

Problem Statement: Late Shipping (Click and Collect) 

Order Date : 20 Nov 2019 

Order ID: 6452406306 

Tracking ID: 645240630622999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 20 Nov 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order refund so we request you to kindly cancel this order and process the refund as customer is a with us since 2017. 

Escalated to warehouse and updated in order cancellation sheet but no response. 

Regards, 
Abhishek Borgaonkar