Subject: WWD - Product Quality Issue - 9763060879
From: Apoorv Joshi <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 18:58:41 -0700 (MST)

Hi Team, 

With reference to the order number: 9763060879 
Item: 161671105 - - Juniors Printed Rocking Bassinet with Canopy 

Customer placed this order on Dec 2, 2019 and was delivered on Dec 6, 2019. Customer reported via chat on Jan 2, 2020 that the item she received is dusty and have stains on it that won't go even after washing. The part of the item that is in the question is the Canopy. Please find attached the images for the same. 

Customer is requesting to replace the Canopy of this item. Also, she is requesting an assembly for the same. Kindly look into this further and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 11, 2020 5:46:38 PM 
Subject: Dirty/ Stained item delivered. 

Hi Team, 

Problem Statement: Dirty / Stained Item from the shipments 

Order Date : 02-Dec-2019 
Order ID: 9763060879 
Tracking ID: 00000100059638031 

Assistance Required: Need Replacement 

Issue Description: Customer claims, she has received 161671105 - - Juniors Printed Rocking Bassinet with Canopy as per Order ID 9763060879. 

And the item which she has received is too dirty according to her. When just opened it few days ago and contacted for someone to come assemble it and noticed that there r spots on the canopy that wont go even after trying to remove them 

Escalated twice to warehouse as customer received the dirty/stain product. No response from the warehouse for replacing the product. As customer wants the replacement till the Monday, as she going to be admitted in hospital this coming week. 

Regards, 
Abhishek