Subject: Wrong Items Delivered - Need Approval - 9761199861
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 18:45:26 -0700 (MST)

Hi Prakash, 

With reference to order number: 9761199861 
AWB: 45488530636 

Customer reported receiving wrong items 161811379,161762111,161697905,161696455 and 159980538 for this order which he reported to us on Nov 21, 2019 - same date of delivery. Kindly find attached images for the wrong items that he received. Since the items are not what he wanted, the same were returned in unused and packed condition. Please find attached images of the items he received. 

This order was placed on Nov 20, 2019 and was delivered on Nov 21, 2019. Total value of the order is AED 147.90. Customer reported the same on the date of delivery as well. 

Customer has no history of previous/similar complaints. Customer is shopping with us since 2016 and has a total of 65 completed orders with us valuing a total of AEd 56653.01. 

Kindly advise if this refund request can be approved for the wrong items as the WH needs an approval to process such refunds for wrong items. Please help us close this case as it is pending for almost over a month. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 3:57:15 PM 
Subject: Refund Not Processed // 9761199861 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : 20-Nov-2019 
Order ID: 9761199861 
Return Tracking ID: 45488530636 
RMA: 42634484 

Assistance Required: Need refund for customer. 

Issue Description: we can see that the return item (161917246 , 161925278, 160885620) has been delivered to warehouse on 15/12/19, However the status of the RMA 42634484 appearces canclled can you please check and update us about the refund asap. 

Regards, 
Shafeeque