Subject: Wrong Order Received
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jan 2020 18:20:38 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 372997 

Customer has reported receiving someone else's order along with her own order. Customer's order number is 9765155722 which is showing delivered. The wrong order that she has received is 9765153884, please find attached the image shared by the customer for the same. Case has been escalated to WH multiple times however, no response on the same. 

Kindly look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 11, 2020 3:50:04 PM 
Subject: Need Guidance 

Hi Team, 

With reference to case number: 372997 

Order number: 9765153884 

Customer had received wrong order which is belongs to another customer ([email-masked]). 

Kindly let me know what should I do in this case. 

Regards, 
Piyush