Subject: Lost voucher
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 12 Jan 2020 18:04:09 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 350835 

Customer reported making a purchase at the store against which she received an AED 500 voucher however, the customer lost the voucher. We have already pushed back the customer on lost and stolen vouchers as per the TNC but she is persistent. We have already raised this with store concern team as per matrix but receiving no replies on the same. 

Customer info: 

Name : Ankita Chaturvedi 
Phone no : 0501718891 
Email : [email-masked] 
Store name where the purchase was made : Babyshop, Mall of Emirates,UAE 

Kindly look into this and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 11, 2020 3:55:08 PM 
Subject: Lost voucher 

Hi Team, 

Customer purchased the items on 07-02-19 from Babyshop store and she got the voucher of AED 500. But she lost the voucher and she also visited the store for the same but store team said they can not help her. Now she contacting us and asking for the help to get the voucher code so she can redeemed it. 

Customer information are: 

Name : Ankita Chaturvedi 
Phone no : 0501718891 
Email : [email-masked] 
Store name : Babyshop, Mall of Emirates,UAE 

Please check and advice. 

Regards, 
Abhishek