Subject: New Reply Received - Difficulties to Sign In to my account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jan 2020 18:29:12 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Difficulties to Sign In to my account  Ticket comment <div id="response_container_BBPPID" style="outline:none" dir="auto"> <div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"> Hi,</div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"><br></div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%">As a follow up, please be informed that the issue of my account has not yet been resolved.</div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"><br></div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%">The same issue still persists. The is also associated with SHUKRAN account (please see the attached screenshot)</div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"><br></div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%">Furthermore; and due to this matter, I cannot find my purchases history. In addition, I can't claim SHUKRAN points for the online purchase. </div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"><br></div>
<div id="BB10_response_div_BBPPID" dir="auto" style="width:100%">Your assistance shall be highly appreciated </div>                                                                                                                                      <div id="response_div_spacer_BBPPID" dir="auto" style="width:100%"> <br style="display:initial">
</div> <div id="blackberry_signature_BBPPID" dir="auto">     <div id="_signaturePlaceholder_BBPPID" dir="auto"><div dir="ltr">Tareq Aldesouki<br>+971 50 6413294<br>Sent from my BlackBerry Key2</div></div> </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]</div>
<div id="sent">
<b>Sent:</b> 3 January 2020 12:19 pm</div>
<div id="to">
<b>To:</b> [email-masked]</div>
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<b>Reply to:</b> [email-masked]</div>
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<b>Subject:</b> Re: [#339056] - Difficulties to Sign In to my account</div> <br> <div dir="auto" style="background-image: initial; line-height: initial; outline: none">
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<div>Hi Tareq,<br>
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<div>Thank you for your reply.<br>
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<div>We see that you are still facing this issue with the up-dation of contact number. We apologise for the inconvenience caused to you.<br>
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<div>Please be assured as we have now escalated this issue to our technical team with the screenshot you provided and they are closely working on this to fix it for you. <br>
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<div>Please allow us time to get this fixed for you.<br>
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<div>We thank you for your understanding and cooperation. Please let us know about your feedback.<br>
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<div>Your friends,<br>
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<div>The Support Team<br><br>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;min-height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">339056:1125156</span>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043077800786'>Screenshot_20200112-221759.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/339056