Subject: Re: Late Delivery
From: Shakeeb Arsalan <[email-masked]>
To: Noor Alkatib <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 09:04:08 -0700 (MST)

Hi Noor, 

Add the order to the cancellation sheet: https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1839877354 

From: "Noor Alkatib" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 18:07:52 
Subject: Late Delivery 

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6454770632 ] 

Customer placed this order on Nov 29, 2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 31 Dec 2019 . Customer contacted us on 31 Dec 2019 . We escalated it secondly on 9 Jan 2020 without any answer from the warehouse . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 2 completed Orders with us valuing a total of SAR 347.6. 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor