Subject: Re: Did not get store discount /// 6458643289
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 08:03:07 -0700 (MST)

@apoorv when you are going to escalate this?? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 10:38:11 AM 
Subject: Did not get store discount /// 6458643289 

Hi Team, 

Ticket number: 381402 
Problem Statement: Did not get store discount 
Order Date : Dec 28, 2019 
Delivery date: 1 Jan, 2020 
Order ID: 6458643289 
Store code: Centrepoint21132 
Tracking ID: 645864328923999991 
Assistance Required: Need urgent assistance. 

Issue Description: Customer went to the store to collect his click and collect order, then he purchased some product from store in order to avail the special discount after collecting the C&C order. But staff team asking him to share the voucher but customer did not get the voucher on his email. 

The details of the store purchase: 

Amount: SAR 246 
invoice no. 21132112475020191231 

We have already escalated this case to store team and they informed us they have spoke to customer and they will give discount on his next store purchase on new arrivals and customer is satisfy. 

But again customer is asking for the discount on his last purchase so we again escalated this case on 7 Jan, 2020 but did not get any response. 

Kindly check and update on priority. 

Thank you for your help! 

Regards, 
Shivani