Subject: Re: Late Refund /// 6456392742
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 08:00:58 -0700 (MST)

@apoorv please do the escalation 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 11, 2020 7:23:10 AM 
Subject: Late Refund /// 6456392742 

Hi Team, 

Ticket number: 389044 
Problem Statement: Refund Not Processed 
Order Date : Dec 10, 2019 
Delivery Date: Dec 16, 2019 
Order ID: 6456392742 
RMA: 23096471 
Return Tracking ID: 34168906027982 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the items to the courier team. 

As per the tracking details the item has been returned to warehouse on 23 Dec, 2019 but still refund is not processed. 

The returned item are: 
​ 
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 
161844294 - - Solid Biker Jacket with Long Sleeves 

We have escalated this case on 6 Jan, 2020 to conloc team but did not get any response. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani