Subject: Missing item "9764658596" "161926932"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jan 2020 06:01:10 -0700 (MST)

Hi Team, 

Please look into this case as it has been escalated thrice and no response has been received till now. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/379478 | https://landmarkgroupservice.freshdesk.com/a/tickets/379478 ] 

Problem Statement: Missing item 

Order Date : Dec 18, 2019 
Order ID: 9764658596 
Tracking ID: S000363851620 
Delivery Date: Dec 28, 2019 

Assistance Required: Need missing item 

Issue Description: Customer emailed us informing that she placed order for 13 items and there is a missing item #161926932 - Justice League Superhero Action Figure - 12 inches and cost of the item is AED 53.50 

As per our record the item was shipped and showing delivered. Shipa team informed they received only 1 carton and same was delivered. 

Kindly check and update whether this was shipped or not. 

Thank you for your help! 

Regards, 
Abhishek Sisodia