Subject: RE: Missing Item - Refund approval request
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 12 Jan 2020 11:11:57 +0000

Noted Jessie,

Mark this as lost in warehouse & process manual refund.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 12, 2020 3:05 PM
To: Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: Missing Item - Refund approval request
Importance: High

Hi Sachin,

This has been escalated since December and several follow up’s have been sent with no response.

The CS team has been sending constant follow up’s with no resolution and we don’t want the customer to wait just because the internal team won’t reply.

Upon checking in Oracle Publisher, here are the below details showing that all items were picked and packed which CONLOC has received.

These are the only details found when tracking with the 3pl courier – SHIPA:

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 1:14 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Item - Refund approval request

@Escalations Dxbteam<mailto:[email-masked]>
Please share the courier confirmation of delivery all boxes with their respective details.

And do verify the same with warehouse shipment dispatch for matching if all boxes were picked & delivered.

Regards
Sachin
04-5175412

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 11:56 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item - Refund approval request

External email sender, please take precaution.
Hi Sachin,

With reference to the order number: 6457284915

Customer reported to us on Dec 21, 2019 that she did not receive the following item in this order: 156071612 - - Juniors Gravel Baby Rocker.

The value of the missing item is SAR 183. As per the consignment details this was shipped from the warehouse. We escalated this case to WH and Shipa on the same date(Dec 21, 2019) to confirm how many container/pallet/items were shipped out to the customer however, we have received no response on the same from both.

The value of this order is SAR 342.90. Customer has no previous/similar complaints. Customer has a total of 8 completed orders since 2018 valuing a total of SAR 1969.65.

Please advise if a refund for the missing item can be approved in this case. Please help us close this case. Thank you for your help!

​Regards,
Apoorv
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