Subject: Re: Missing Items Issue
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jan 2020 14:21:43 -0700 (MST)

Hi Jessie, 

Sachin is asking to confirm with courier to share all the details and WH to share the same. As you already mentioned this is pending for a long time and we are not getting a response on the same which we conveyed to concept as well however, this appears to be going back and forth with WH and courier again. Attaching a screenshot of what we sent and what we received when requesting the approval. 

Please advise. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, December 29, 2019 12:33:10 PM 
Subject: RE: Missing Items Issue 

Hi Apoorv, 

Since there has been no proper response from December 21 – escalate this to Sachin to get refund approval. 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, December 29, 2019 4:52 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Missing Items Issue 

External email sender, please take precaution. 

Hi Team, 

With reference to the order numbers: 6457284915 

Item ID: 156071612 - - Juniors Gravel Baby Rocker - SAR 183 

Kindly advise how many box/pallet/container were handed over to Shipa for the above order number. Customer is reporting the above mentioned item as missing. She has not received it. Since the value of the item is over SAR 100 - please look into this and advise. 

Thank you for your help! 

Regards, 

Apoorv 
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