Subject: Re: Late refund /// 6455284332
From: Inayat Ali <[email-masked]>
To: [email-masked], Suvadeep Saha <[email-masked]>, [email-masked]
Cc: Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jan 2020 05:47:34 -0700 (MST)

Hi Team 

Please process the refund for Order (6455284332). As per the tracking id 45057843320 the item's were delivered to the warehouse on 26th Dec'19. 

The customer is chasing us on her delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 11 January, 2020 12:14:45 
Subject: Late refund /// 6455284332 

Hi Team, 

Ticket number: 360023 
Problem Statement: Refund Not Processed 
Order Date : ​Dec 2, 2019 
Order ID: ​6455284332 
RMA : 23095594 
Return Tracking ID: ​45057843320 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for ​1 item which was returned to warehouse on 26 Dec, 2019 but still refund is not processed. 
​ 
The name of the item is #​161667371 - - Wax Lyrical Votives Day at The Spa Candle - 15x4.5x4.8 cms 

We have already escalated this case to concern team but did not get any response. 
​ 
Kindly check and update as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani