Subject: Re: Late refund /// 9765123474
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jan 2020 04:47:44 -0700 (MST)

Hi Team 

Please process the refund, as per the tracking id (45490792616) it's delivered to the warehouse on 26 Dec'19. 

The customer is chasing us on the delayed refund status. 

Order id: 9765123474 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 11 January, 2020 12:27:11 
Subject: Late refund /// 9765123474 

Hi Team, 

Ticket number: 375519 
Problem Statement: Refund Not Processed 
Order Date : Dec 23, 2019 
Order ID: 9765123474 
RMA: 42707006 
Return Tracking ID: 45490792616 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team and it was returned to warehouse on 26 Dec, 2019 But still refund is not process. 

The return item is: 161979896 - - Textured T-shirt with Mandarin Collar and Short Sleeves 

We have already escalated this case to concern team but did not get any response. 

Kindly check and update as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani