Subject: RE: Wrong Delivery
From: "Mohmed Musa (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sat, 11 Jan 2020 08:40:50 +0000

Dears,

Please find the attachment.

Best Regards,
Mohmed Musa

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 10, 2020 4:40 AM
To: Mohmed Musa (SA) <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Omer Saeed (SA) <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Wrong Delivery

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the AWB: 45048083242

This is showing as delivered on Nov 21, 2019 to ATHARI however, customer has denied never receiving this order. Customer's name is fritz jason jimenez and contact number is +966555494495.

Kindly share POD for the same. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 1:24:19 PM
Subject: Need proof of delivery

Hi,

With reference to order number: 6450251630 and ticket number: 264516, customer has placed his order on Nov 6, 2019 and claim that his contact number was updated but he did not receive any calls from courier partner. On 21 Nov he received SMS that his shipment was delivered to ATHARI, however customer is saying that he didn't received the order. We escalated this case to third party many times but did not receive any response.

Order Date : Nov 6, 2019
Tracking ID: 45048083242

Kindly look into this issue and do the needful.

Thanks,
Nitesh