Subject: RE: C&C Delay - 6453196196
From: Maxwhryd Ecom <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Max Alqasar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Raghu Pillai <[email-masked]>
Date: Sat, 11 Jan 2020 05:24:55 +0000

Dear Team,

Below said Order we shipped and handed over to store team at 24-Nov-2019.

Order No
Store code
Concept
Region
No of pkt
Ship Date
Hand Over date
POD Received date
Hrms no
6453196196
60093
MAX
RIYADH
1
24-Nov-19
24-Nov-19
28-Nov-19
151809

Thanks
Esaf

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Friday, January 10, 2020 3:41 AM
To: Escalations Dxbteam <[email-masked]>; Maxwhryd Ecom <[email-masked]>
Cc: Max Alqasar <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: C&C Delay - 6453196196

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453196196
Ticket ID: 351649
Store ID: Max - 60093, Al Qasr Mall

Order placed on Nov 22, 2019 and the status is still ready to ship. Store has confirmed not receiving this order and we are getting no response from the warehouse.

Kindly help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 6:47:47 PM
Subject: (Late Shipping)

Hi Team,

Problem Statement: (Late Shipping)

Order Date : Nov 22, 2019

Order ID: 6453196196
Tracking ID: 645319619622999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Nov 22, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped. store confirmed that they did not receive the item till now.

Customer is chasing us for his/her order so we request you to expedite the delivery .

Last escalated on 03/01/2020

Regards,
Shafeeque

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