Subject: Re: Refund Not Processed /// 6454241683
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 21:34:16 -0700 (MST)

Hi Team, 

Jira team is saying raised to store to do uncollected RTS. But as per the hybris the order status is showing not - picked. 

We have escalated the case to store. 

Kindly check and update 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 January, 2020 20:21:37 
Subject: Re: Refund Not Processed 

Hi Shivani, 

Please raise it to JIRA 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 7, 2020 7:23:36 AM 
Subject: Refund Not Processed 

Hi Team, 

Ticket number : 356908 
Problem Statement: Refund Not Processed 
Order Date : Nov 27, 2019 
Order ID: 6454241683 
Store code: ShoeMart21135 
Tracking ID: 645424168323999991 
Assistance Required: Need urgent refund 

Issue Description: Customer placed an order for 1 item on 27 Nov and it was not collected by the customer and returned back to warehouse. But the refund for unpicked order still not process. 

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani