Subject: late refund //// 9764558942
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 21:08:05 -0700 (MST)

Hi Team, 

Ticket number: 393917 
Problem Statement: Refund Not Processed 
Order Date : Dec 17, 2019 
Delivery Date: Dec 18, 2019 
Order ID: 9764558942 
RMA: 42707135 
Return Tracking ID: 45491041551 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the item to the courier team. 

As per the tracking details the item has been returned to warehouse on 4 Jan, 2020 but still refund is not processed. 

The returned items are: 
160815227 - - Lee Cooper Textured Long Sleeves Sweater 
160600374 - - Cross Country Motorcycle Toy 

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani