Subject: late refund /// 9762316150
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 20:52:46 -0700 (MST)

Hi Team, 

Ticket number: 393650 
Problem Statement: Refund Not Processed 
Order Date : Nov 26, 2019 
Order ID: 9762316150 
RMA : 42701178 
Return Tracking ID: 43596591076 
Assistance Required: Need urgent process 

Issue Description: Customer raised a return request for 1 item and the item has been returned to warehouse on 25 Dec, 2019. But the refund is still not processed. 

The returned item is: 161924953 - - Textured Bomber Jacket with Long Sleeves 

We have escalated this case to concern team on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help! 

Regards, 
Shivani