Subject: late shipping //// 6458980573
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 20:47:52 -0700 (MST)

Hi Team, 

Ticket number: 393618 
Problem Statement: Late Shipping C&C 
Order Date : Dec 30, 2019 
Order ID: 6458980573 
Store code: Max60244 
Tracking id: 645898057322999991 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 30 Dec and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

We have already escalated this case to warehouse on 8 Jan, 2020 but did not get any response. 

Kindly check and update as customer is chasing us for his order so we request you to expedite the shipping date. 

Thank you for your help! 

Regards, 
Shivani