Subject: : Late Shipping C&C //// 9765754071
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 19:00:45 -0700 (MST)

Hi Team, 

Ticket number: 391062 
Problem Statement: Late Shipping C&C 
Order Date : Dec 30, 2019 
Order ID: 9765754071 
Store code: Babyshop21201 
Tracking Id: 976575407110010001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 30 Dec and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

We have escalated this case on 7 Jan, 2020 but did not get any response. 

Customer is chasing us for her order and now she is asking for the refund as well so we request you to expedite the shipping date. 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani