Subject: Re: Late Refund /// 6456063803
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jan 2020 09:09:24 -0700 (MST)

Hi Team 

Please assist on the below case: 

Item was returned successfully as per the tracking id on 11th Dec'19, however, refund is still pending. 

Order ID: 6456063803 
Return Tracking ID: 34174363584108 

Please expedite the refund process. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 10 January, 2020 15:06:26 
Subject: Late Refund /// 6456063803 

Hi Team, 

Ticket number: 369292 
Problem Statement: Refund Not Processed 
Order Date: 08 Dec 2019 
Order ID: 6456063803 
RMA 23081503 
Return Tracking ID: 34174363584108 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 17 Dec 2019. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161271937 - - Lee Cooper Printed Lace-Up Sneakers 

We have escalated this case to conloc team thrice since 26 Dec, 2019 but still did not get any response. 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani