Subject: Late Delivery
From: Noor Alkatib <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jan 2020 05:37:52 -0700 (MST)

Hi Team, 

With reference to the order number: [ callto:6456764470 | 6454770632 ] 

Customer placed this order on Nov 29, 2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 31 Dec 2019 . Customer contacted us on 31 Dec 2019 . We escalated it secondly on 9 Jan 2020 without any answer from the warehouse . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and has a total of 2 completed Orders with us valuing a total of SAR 347.6. 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor