Subject: Wrong items delivered /// 9765647759
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 03:25:23 -0700 (MST)

Hi Team, 

Ticket number: 385990 
Problem Statement: Wrong item delivered 
Order Date : Dec 28, 2019 
Delivery Date: Jan 03, 2020 
Order ID: 9765647759 
Store code: Splash30121 
Tracking ID: 201912291938587 
Assistance Required: Need return and refund 

Issue Description: Customer placed an order for the 3 items. However he got 5 items in package and all the items are delivered wrong. 
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So we informed him to return the item to the store but he doesno want to go to the store as it was a mistake from our side. 
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It is store pick up so, we have tried to create Manual AWB many time in different days but we could not created it. 
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Kindly check and update as customer is waiting for the collection of the items. 

Details of the customer: 

Name: Nazim Mohammed 
Contact Number: +971508024558 
Email: [email-masked] 
Address: Flat # 404, Tariq Building, Al Nahda, Sharjah 
order number: 9765647759 
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Thank you for your help! 

Regards, 
Shivani