Subject: Return approval /// 9762686587
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 03:03:23 -0700 (MST)

Hi Team, 

Ticket number: 312937 
Order Date : 17 Oct 2019 
Delivery Date: 5 Dec, 2019 
Order ID: 9762686587 
Tracking ID: 45489046024 
Assistance Required: Need return and refund 

Issue Description: Customer placed an order for two items in 2 quantities. However as per the description it is showing bundle. 

So, customer thought it was a pack of 3 so she purchased both the items. However the items contain only single pack. Now, she wants to return the items. 

The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00 

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00 

We have already informed return can not done as the items are non-returnable. 

We have already forward the case on 7 Jan, 2020 to the Babyshop concept head for the return approval but did not get any response. 

Kindly check and update can we process return and refund for the items as customer is with us since 2017 with the total purchase of worth AED 2203.5 

Thank you for your help! 

Regards, 
Shivani