Subject: Re: Delivery charge refund /// 6456983757
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 02:50:14 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue 
Order Date : Dec 16, 2019 
Order ID: 6456983757 
Assistance Required: Need urgent refund 

Issue Description: Customer placed an order for 11 items and the Subtotal was SAR 1,122 and total cost of the order was SAR 313. But there is SAR 10 charged from the customer as a delivery cost. As per our policy delivery charges are free for the order above SAR 100. 

So, we have provide the customer a voucher of worth SAR 10 but he is not accepting the voucher as it was a mistake from our side. Now he, is asking for the bank transfer and it is longer process. 

Kindly check and update can we arrange the CASH value (SAR 10) to any nearby store. Customer is with us since 2018 with a total of 5 complete order of worth SAR 1947.95. 

Thank you for your help! 

Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 5 January, 2020 06:45:57 
Subject: Re: Delivery charge refund 

Hi Shivani, 

Please ignore my previous email. 

I do not think if there can be SAR 10 bank transfer done, but cash can be arranged at a nearby store. Please ask Seeta once if this is possible, if so, will forward this. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 5, 2020 6:44:11 AM 
Subject: Re: Delivery charge refund 

Hi Shivani, 

Please offer a SAR 10 voucher to this customer, see if he/she agrees for that. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 4, 2020 1:45:13 PM 
Subject: Delivery charge refund 

Hi Team, 

Problem Statement: Refund issue 
Order Date : Dec 16, 2019 
Order ID: 6456983757 
Assistance Required: Need urgent refund 

Issue Description: Customer placed an order for 11 items and the Subtotal was SAR 1,122 and total cost of the order was SAR 313. But there is SAR 10 charged from the customer as a delivery cost. As per our policy delivery charges are free for the order above SAR 100. 

So, we have provide the customer a voucher of worth SAR 10 but he is accepting the voucher as it was a mistake from our side. Now he, is asking for the bank transfer and it is longer process. 

Kindly check and update can we arrange the CASH value (SAR 10) to any nearby store. Customer is with us since 2018 with a total of 5 complete order of worth SAR 1947.95. 

Thank you for your help! 

Regards, 
Shivani