Subject: Late Refund /// 6456063803
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jan 2020 02:36:26 -0700 (MST)

Hi Team, 

Ticket number: 369292 
Problem Statement: Refund Not Processed 
Order Date: 08 Dec 2019 
Order ID: 6456063803 
RMA 23081503 
Return Tracking ID: 34174363584108 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 17 Dec 2019. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161271937 - - Lee Cooper Printed Lace-Up Sneakers 

We have escalated this case to conloc team thrice since 26 Dec, 2019 but still did not get any response. 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani