Subject: Wrong Delivery
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 9 Jan 2020 18:40:10 -0700 (MST)

Hi Team, 

With reference to the AWB: 45048083242 

This is showing as delivered on Nov 21, 2019 to ATHARI however, customer has denied never receiving this order. Customer's name is fritz jason jimenez and contact number is +966555494495. 

Kindly share POD for the same. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 1:24:19 PM 
Subject: Need proof of delivery 

Hi, 

With reference to order number: 6450251630 and ticket number: 264516, customer has placed his order on Nov 6, 2019 and claim that his contact number was updated but he did not receive any calls from courier partner. On 21 Nov he received SMS that his shipment was delivered to ATHARI, however customer is saying that he didn't received the order. We escalated this case to third party many times but did not receive any response. 

Order Date : Nov 6, 2019 
Tracking ID: 45048083242 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh