Subject: C&C Delay - 9760571553
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 9 Jan 2020 18:08:24 -0700 (MST)

Hi Team, 

With reference to the order number: 9760571553 
Store ID: Babyshop - 21006 

Order placed on Nov 15, 2019 and the status is still showing ready to ship. We have emailed WH and store multiple times to confirm if this has been shipped/received however, no response on the same. 

Kindly help us close this case. Case is pending since Nov 19, 2019. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 1:16:54 PM 
Subject: Order delay 

Hi, 

With reference to order number: 9760571553 and ticket number: 257489, customer has placed his order on Nov 15, 2019 but still his order did not available at the store to collect. We have escalated to third party several times however there is no response. 

Order Date : Nov 15, 2019 
Tracking ID: 976057155310010001 
Store ID : 21006 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh