Subject: C&C Delay - 6453196196
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 9 Jan 2020 17:40:43 -0700 (MST)

Hi Team, 

With reference to the order number: 6453196196 
Ticket ID: 351649 
Store ID: Max - 60093, Al Qasr Mall 

Order placed on Nov 22, 2019 and the status is still ready to ship. Store has confirmed not receiving this order and we are getting no response from the warehouse. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 6:47:47 PM 
Subject: (Late Shipping) 

Hi Team, 

Problem Statement: (Late Shipping) 

Order Date : Nov 22, 2019 

Order ID: 6453196196 
Tracking ID: 645319619622999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Nov 22, 2019 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped. store confirmed that they did not receive the item till now. 

Customer is chasing us for his/her order so we request you to expedite the delivery . 

Last escalated on 03/01/2020 

Regards, 
Shafeeque