Subject: WWD Return
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 9 Jan 2020 10:31:45 -0700 (MST)

Hi Sachin, 

With reference to the order number: 9759851751 

Order was placed on Nov 9, 2019 and was delivered on Nov 12, 2019. Customer is reporting that the item she has received is different than shown on the website. The images of the item received by the customer is attached. We have checked and it looks like the bottom part of this item has different image than on the website. 

The item is: 161092671 - - Juniors Ocean Galaxy Change Centre 

Customer reported this to us on Nov 12, 2019 and we escalated the same on the same date to WWD WH however, received no response on the same. As I can check from the order, at this time a return request has been created on this order for this item and Aramex is assigned as a courier which shouldn't be possible since the item is WWD. 

Customer is shopping with us since 2018 and has 11 completed orders valuing a total of AED 2535.95. Customer has no similar/previous complaints. 
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Please look into this and advise. The case is pending since almost a month. Please help us close this case. Thank you for your help! 
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Regards, 
Apoorv