Subject: Re: C&C POD
From: Max Alghurair <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 9 Jan 2020 16:24:51 +0000

Dear Team,

Please find the attached mail regarding order no. 9764807159 and attached emirates ID

Kindly disregard the earlier mail.​

Thanks & Regards

Maylin

Max Alghurair

0565018439

________________________________
From: Max Alghurair <[email-masked]>
Sent: Thursday, January 9, 2020 10:26 AM
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: C&C POD

Dear Team,

This is to inform you that we had check the below mention order is not available in the store,
kindly find the attached file  status is reflecting as cancelled QTY

Thanks & Regards

FAzlan

Max Alghurair

0565018439

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 9, 2020 5:24 AM
To: Max Alghurair <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: C&C POD

External email sender, please take precaution.

Hi Team,

With reference to the order number: 9764807159

This order is showing pickup completed however, the customer has reported that he never picked up this order. Kindly share POD for the same and investigate further.

Please look into this on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Urvika Chaudhary" <[email-masked]>
Sent: Wednesday, January 8, 2020 2:49:10 PM
Subject: Need proof of collection

Hi,

With reference to order number: 9764807159, customer has got a mail regarding the collection complete and hybris too shows same, however customer claims he has not collected. We have escalated the case to third party, however there is no response from them.

Order Date : Dec 20, 2019
Tracking ID: 201912201908347
Store Code: Max60086

Kindly look into the issue and do the needful as customer is chasing us for more that 15 days.

Thanks,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: C & C Delivery Collection Message
From: Max Alghurair <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Vijay Poojary <[email-masked]>, Navneet Gunjan <[email-masked]>, Bala Subramaniam <[email-masked]>, Ameay Kumar <[email-masked]>, Max Ecom <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Vinay R Kumar <[email-masked]>, Dheeraj Sood <[email-masked]>
Date: Sat, 28 Dec 2019 11:41:07 +0000

Dear Team,

This is to inform  you that as per below Trail  mail order(9764807159) had  collected by customer,
Kindly find the attached file of Customer Emirates ID and Order

Thanks & Regards

FAzlan

Max Alghurair

0565018439

________________________________
From: Max Alghurair
Sent: Wednesday, December 25, 2019 11:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Vijay Poojary <[email-masked]>; Navneet Gunjan <[email-masked]>; Bala Subramaniam <[email-masked]>; Ameay Kumar <[email-masked]>; Bahaa Al khateeb <[email-masked]>; Max Ecom <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Vinay R Kumar <[email-masked]>; Dheeraj Sood <[email-masked]>
Subject: C & C Delivery Collection Message

Dear Team,

This is to bring to you notice that customer Mr. Abdul has contact the store team & inform us that he has received a message  c & c order 9764807159 has collected but Mr. Abdul did not visit the store for collection. when we checking the c & c delivery bins we found the concern order still in the store to collect however sahla app not showing the order for customer collection. Please find the attachment for your reference & Request you to avoid the wrong communication to the customers.

Customer Received Message
Sahla App Customer Collection

Physical Available In The Store

Thanks & Regards

Gihan

Max Alghurair

0565018439