Subject: RE: Return Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Thu, 9 Jan 2020 13:03:58 +0000

Hi Apoorv,

For this order, return has been received. Please raise a JIRA to process the refund:

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 7, 2020 10:20 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>
Subject: Return Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6452956208
AWB: 34172759692399

Kindly confirm if we have received the following item at the WH under the above mentioned AWB:
161648378 - - Moose Pikmi Pops Printed Backpack

If so, please process it under RMA: 23060192

Please look into this and advise on priority. Case is pending since a month. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Obiedo" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, January 7, 2020 5:32:41 PM
Subject: missing item

Hi Team ,

With reference to order number :6452956208<callto:6452956208>

AWB : 34172759692399

Ticket ID:297811

the customer provided invoice for different AWB than whats in Hybris and as per the provided AWB

its returned can you please check and advise because the customer is asking for his refund

Regards

,Obiedo

[Image removed by sender.]

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