Subject: RE: Order Delay - Invalid AWB
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 9 Jan 2020 12:50:54 +0000

Hi Apoorv,

Get this refunded instead – anyway its less than SAR 100

This order most likely is lost since the WH is not replying.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 9, 2020 4:22 AM
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order Delay - Invalid AWB

External email sender, please take precaution.
Hi team,

With reference to the order number: 6452904443
AWB: 45051390311

Order was placed on Nov 21, 2019 and the status is showing In Transit however, the AWB that is assigned to this order is coming up Invalid on Aramex. Kindly advise if this order has left the warehouse. If so, please share the correct AWB.

Please look into this and advise on priority. Case is pending since over a month and the customer is chasing for his order, we have no way to check where this order is. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 12:33:14 PM
Subject: late shipping

Hi Team

Problem Statement: (Late Shipping)

Order Date : Nov 21, 2019

Order ID: 6452904443
Tracking ID : 45051390311
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Nov 21st and till now the order has not been shipped yet. Tracking id mentioned above is not having any record as per aramex.

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the order and refund the customer.

Last escalated on 02/01/2020

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com