Subject: RE: Return Issue
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Thu, 9 Jan 2020 12:43:15 +0000

Hi Apoorv,

Raise a JIRA and advise the team to process the RMA for these items:

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 9, 2020 5:01 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Return Issue

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6455023940
AWB: 34162945331812

Kindly confirm if we have received the following items under the above AWB:
161771274 - - Printed Full Length Leggings with Elasticised Waistband
161728720 - - Plain Leggings with Elasticised Waistband

If so, please process them under RMA: 23035539 on priority. AWB shows we have already received them at WH.

Kindly look into this on priority and advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 3:42:17 PM
Subject: REFUND

Hi team

with reference to ticket id:374053
Problem Statement: Refund Not Processed

Order Date : Nov 30, 2019

Order ID: 6455023940
Return Tracking ID: 34162945331812

Assistance Required: Refund process

Issue Description: Customer raised a return request for 2 items and as per customer he handed over all 2 items to the courier team. and while tracking we find that the items have been returned to our warehouse  but as per the hybris the refund has not been processed for the returned items, So we request you to check under RMA 23035539 how many items has been received in our warehouse and process the refund.

Regards,
Asjad

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