Subject: RE: Return Issue - 6453700212
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 9 Jan 2020 12:27:31 +0000

Hi Apoorv,

Raise it to JIRA to delete the RMA and recreate it based on the below screenshot:

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 9, 2020 6:02 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>
Subject: Return Issue - 6453700212

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453700212
AWB: 34112537868093

Customer has confirmed returning the following items under above mentioned AWB:
161294504 - - Slip-On Ballerinas with Printed Elasticised Band
161519825 - - Pointed Toe Mules with Buckle Closure
161150510 - - Slip-On Ballerina Shoes
161590864 - - Striped Crossbody Bag with Detachable Chain Strap
161519792 - - Pointed Toe Quilted Ballerina Shoes

Kindly confirm if we have received these items at the WH. If so, please process them under RMA: 23017438 on priority. However, as per the RMA it appears that we have received only 4 items.

Please advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 5:10:49 PM
Subject: Refund not processed,

Hi Team,

Problem Statement: Refund not processed

Order Date : Nov 24, 2019

Order ID: 6453700212
Return Tracking ID: 34112537868093
RMA Number : 23017438
Date of return request : 12/1/19
Assistance Required: Need confirmation how many items have you received

Issue Description: Customer placed order on 17-Nov-2019 and the customer raised a return request on 12/1/19 for 5 items and he is confirming that he handed over 5 items to the courier team . As per the Hybris the RMA status showing that four items has been received and status of refund is in progress for four items only and this (161590864) item status is still submitted to warehouse. So please confirm how many items have you received under this tracking number 34112537868093 and advise us .

it's escalated to conlon team but no reply from there,

Regards,
Ataulah

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