Subject: RE: Missing item - 6451957932
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Thu, 9 Jan 2020 12:02:43 +0000

Hi Apoorv,

Get approval from the concept head.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 9, 2020 6:13 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Missing item - 6451957932

External email sender, please take precaution.
Hi Team,

Please look into the below case and advise. Value of the missing item is more than SAR 100.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 1:26:25 PM
Subject: missing item

Hi Team,

with reference to ticket id: 311104

Problem Statement: Missing items

Order Date :Nov 18, 2019
Order ID: 6451957932
Tracking ID: 45050731342

Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4items has been Delivered from our side.
Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161717004 - - Juniors Challenger Car Seat with Side Impact Protection (SAR 267.00)

we have already escalated to the warehouse for the same but got no response.

kindly do the needful.

Regards,
Asjad

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