Subject: RE: Missing items 6455354509
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>
Date: Thu, 9 Jan 2020 08:27:31 +0000

Hi Seeta,

Add this in the cancellation sheet.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 8, 2020 6:40 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]>
Subject: Missing items 6455354509
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number :6455354509, customer is complaining about the missing items as he selected 8 quantity for 159899349 - - Juniors Long Sleeves Bodysuit but he only received 3 piece.  Under the consigmnet details we can see that only 3 piece were shipped from our side.

Agent has already escalated the case to concern team but we didn't receive any update from them. So we request you to check when will be the rest of piece will be shipped as customer is chasing us for his order.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 1:53:43 PM
Subject: Missing items

Hi Team,

I have escalated this issue twice to Riyadh  warehouse
Ticket number : 331244

Problem Statement: Missing items

Order Date : Dec 2, 2019

Order ID: 6455354509
Tracking ID: 45054842210
Product ID : 159899349 - - Juniors Long Sleeves Bodysuit (Quantity 8)

Assistance Required: Need Urgent shipment

Issue Description: Customer placed order on Dec 2, 2019 he ordered eight quantities of this product but he only received three ,As per the consignments only 3 quantities have been shipped and delivered to the customer Can you please check on that and deliver it or cancel it and process the refund .

Regards,
Ammar Ali

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