Subject: RE: Wrong Size - WWD
From: EcomRDC babyshop5 <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sujeewa Hurbert <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 9 Jan 2020 04:17:11 +0000

Dear Team,

We will arrange delivery team for item collection.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, January 09, 2020 4:35 AM
To: EcomRDC babyshop5; Sujeewa Hurbert
Cc: Escalations Dxbteam; Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Nitesh Singh
Subject: Wrong Size - WWD

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6457408922
Item ID: 154563088 - - Kit For Kids Compipure Plus Mattress

Order delivered on Dec 22, 2019 and customer is reporting that the size of the mattress is too small and it is not what she requires. Customer has requested to return this item for a refund. The same was escalated multiple times since Dec 28, 2019 and we have received no response on the same.

Please find attached the image of the mattress that customer has shared. The item is still in unused and packed condition. Kindly arrange a collection for the same on priority.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 2:20:38 PM
Subject: Wrong size delivered

Hi,

With reference to order number: 6457408922, customer emailed us informing that he received the WWD item on 22/1219 but the item which they received is of wrong size. Customer also provided us the picture of wrong size item item.

Order Date : 19 Dec 2019
Tracking ID: 00000080015465340

Now customer is asking for return and refund of the item. We have escalated this to the third party, however there is no response from them.

So we request you to look into this and do the needful.

Thanks,
Nitesh

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