Subject: Wrong Size - WWD
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 8 Jan 2020 18:35:24 -0700 (MST)

Hi Team, 

With reference to the order number: 6457408922 
Item ID: 154563088 - - Kit For Kids Compipure Plus Mattress 

Order delivered on Dec 22, 2019 and customer is reporting that the size of the mattress is too small and it is not what she requires. Customer has requested to return this item for a refund. The same was escalated multiple times since Dec 28, 2019 and we have received no response on the same. 

Please find attached the image of the mattress that customer has shared. The item is still in unused and packed condition. Kindly arrange a collection for the same on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 8, 2020 2:20:38 PM 
Subject: Wrong size delivered 

Hi, 

With reference to order number: 6457408922, customer emailed us informing that he received the WWD item on 22/1219 but the item which they received is of wrong size. Customer also provided us the picture of wrong size item item. 

Order Date : 19 Dec 2019 
Tracking ID: 00000080015465340 

Now customer is asking for return and refund of the item. We have escalated this to the third party, however there is no response from them. 

So we request you to look into this and do the needful. 

Thanks, 
Nitesh