Subject: C&C POD
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Wed, 8 Jan 2020 18:24:35 -0700 (MST)

Hi Team, 

With reference to the order number: 9764807159 

This order is showing pickup completed however, the customer has reported that he never picked up this order. Kindly share POD for the same and investigate further. 

Please look into this on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 8, 2020 2:49:10 PM 
Subject: Need proof of collection 

Hi, 

With reference to order number: 9764807159, customer has got a mail regarding the collection complete and hybris too shows same, however customer claims he has not collected. We have escalated the case to third party, however there is no response from them. 

Order Date : Dec 20, 2019 
Tracking ID: 201912201908347 
Store Code: Max60086 

Kindly look into the issue and do the needful as customer is chasing us for more that 15 days. 

Thanks, 
Nitesh