Subject: Return Issue
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Wed, 8 Jan 2020 18:01:12 -0700 (MST)

Hi Team, 

With reference to the order number: 6455023940 
AWB: 34162945331812 

Kindly confirm if we have received the following items under the above AWB: 
161771274 - - Printed Full Length Leggings with Elasticised Waistband 
161728720 - - Plain Leggings with Elasticised Waistband 

If so, please process them under RMA: 23035539 on priority. AWB shows we have already received them at WH. 

Kindly look into this on priority and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 8, 2020 3:42:17 PM 
Subject: REFUND 

Hi team 

with reference to ticket id:374053 
Problem Statement: Refund Not Processed 

Order Date : Nov 30, 2019 

Order ID: 6455023940 
Return Tracking ID: 34162945331812 

Assistance Required: Refund process 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over all 2 items to the courier team. and while tracking we find that the items have been returned to our warehouse but as per the hybris the refund has not been processed for the returned items, So we request you to check under RMA 23035539 how many items has been received in our warehouse and process the refund. 

Regards, 
Asjad