Subject: Order Delay - 6450590083
From: Apoorv Joshi <[email-masked]>
To: [email-masked], escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Wed, 8 Jan 2020 17:31:43 -0700 (MST)

Hi Team, 

With reference to the order number: 6450590083 

Order placed on Nov 9, 2019 and the status is still submitted to WH. Please advise if this is visible in WMS/OMS. If so, please ship this out on priority. Customer is still chasing for the order. We have received no response on this since Nov 13, 2019. 

Please look into this on priority and help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, January 8, 2020 11:49:28 AM 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 09-Nov-2019 
Order ID: 6450590083 
Tracking ID: N/A 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 09-Nov-2019 and till now she has not received the order. As per the hybris the order status is rSUBMITTED_TO_WAREHOUSE. 
​Kindly check and do the needful. 

Last escalated on 30/12/2019 

Regards, 
Shafeeque