Subject: Order Delay - Invalid AWB
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jan 2020 17:22:12 -0700 (MST)

Hi team, 

With reference to the order number: 6452904443 
AWB: 45051390311 

Order was placed on Nov 21, 2019 and the status is showing In Transit however, the AWB that is assigned to this order is coming up Invalid on Aramex. Kindly advise if this order has left the warehouse. If so, please share the correct AWB. 

Please look into this and advise on priority. Case is pending since over a month and the customer is chasing for his order, we have no way to check where this order is. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 7, 2020 12:33:14 PM 
Subject: late shipping 

Hi Team 

Problem Statement: (Late Shipping) 

Order Date : Nov 21, 2019 

Order ID: 6452904443 
Tracking ID : 45051390311 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Nov 21st and till now the order has not been shipped yet. Tracking id mentioned above is not having any record as per aramex. 

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the order and refund the customer. 

Last escalated on 02/01/2020 

Regards, 
Shafeeque