Subject: Missing Items
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Wed, 8 Jan 2020 17:16:35 -0700 (MST)

Hi Team, 

With reference to the order number: 7664852031 
AWB: 45439595106 

Kindly confirm how many packages/box/container were handed over to the courier partner regarding this order. Customer has placed an order for a total of 10 items and customer is reporting he only received 5 items. On Aramex it shows only 1 package was handed over to them. 

Missing items are as follows: 
161275043 - - Juniors Embroidered Applique Detail Bathrobe - BHD9.50 
159755368 - - Keeper Toilet Seat with Anti-Slip Function - BHD3.50 
160911932 - - Juniors Embroidered T-Shirt with Striped Jog Pants - BHD6.50 
160911926 - - Juniors Rocket Detail T-Shirt with Striped Jog Pants - BHD6.50 
160768741 - - Posh Textured Gilet - BHD9.90 

Kindly check and advise on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 8, 2020 9:22:46 PM 
Subject: Partial shipped 

Hi team 

Kindly check and revert 

Ticket 369149 

Hi 
After wishing a good day 
Problem Statement: (Missing items) 

Order Date : Dec 20, 2019 
Order ID: 7664852031 
Tracking ID: 45439595106 
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all items has been shipped/Delivered from our side. 

The missing item are : 
161275043 - - Juniors Embroidered Applique Detail Bathrobe...BHD9.50 
159755368 - - Keeper Toilet Seat with Anti-Slip Function.....BHD3.50 
160911932 - - Juniors Embroidered T-Shirt with Striped Jog Pants....BHD6.50 
160911926 - - Juniors Rocket Detail T-Shirt with Striped Jog Pants......BHD6.50 
160768741 - - Posh Textured Gilet....BHD9.90 

Kindly check and revert 

Regards, 
Ahmad