Subject: C&C Delay
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jan 2020 17:04:57 -0700 (MST)

Hi Team, 

With reference to the order number: 6458384295 
Store ID: Max - 60230, Thumamah 

Order placed on Dec 26, 2019 and the status is still showing ready to ship. Kindly advise if this has left the warehouse. If so, please arrange it for a pickup on priority. Customer is chasing for his order everyday. 

Please look into this and advise on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 8, 2020 10:09:59 PM 
Subject: LATE CC 

Hi Team, 

Please check this order with concerned team as customer daily enquiring about his order: 

​ Hi Team, 

Problem Statement: What is the issue (Late Shipping) Warehouse 
Order Date : Dec 26, 2019 
Order ID: 6458384295 
Tracking ID: 645838429522999991 
Store code : 60230 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 26 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 
Algaily