Subject: Missing Item
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jan 2020 12:20:27 -0700 (MST)

Hi Team, 

With reference to the order number: 6455497736 

Customer placed an order for a total of 5 items however, only 4 items were sent under consignment from WH. The missing item is the following: 
161913969 - - Sasha 3-Piece Bag Set - SAR 129.00 

We have escalated this to WH for partial cancellation as well as the item was placed in cancellation sheet on Dec 31, 2019 however, we have received no response on either. 

Kindly look into this and help us close this case. Thank you for your help! 

Regards, 
Apoorv