Subject: Order Delay
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Date: Wed, 8 Jan 2020 11:15:48 -0700 (MST)

Hi Team, 

With reference to the order number: 6454619890 
AWB: 45053870993 

Customer placed an order for a total of 8 items. 1 item was shipped under AWB: 45053407932 and was successfully delivered however, the remaining items were shipped under the above mentioned AWB which is "Invalid" on Aramex website. 

Kindly confirm if the remaining items were shipped, if so, please share the correct AWB under which they were shipped. If the items were not shipped, kindly cancel the remaining items and process a refund for the same. 

Customer does not wish to receive the remaining items in this order anymore and is chasing for a refund. Case has been escalated multiple times since Dec 19, 2019 to WH and we have received no response on the same. 

Please look into this on priority and help us close this case. Thank you for your help! 

Regards, 
Apoorv