Subject: Late Shipment /partially shipped: 6457361694
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jan 2020 06:10:35 -0700 (MST)

Hi Team, 

With the reference to order number: 6457361694, customer placed the order on 19 Dec for 8 items and out of that 1 was delivered to the store. Now customer is already asking us to cancel the pending items and initiate the refund as he doesn't want the order anymore. 

So we request you to check this case from your end and help us to close the case. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 7, 2020 10:41:51 AM 
Subject: Late Shipment /partially shipped 

Hi Team, 

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 6457361694 has been partially delivered to store . 
After that this has been escalated regularly 4-5 times but without response. Please look into it on priority bases. Please process it for cancellation as customer has waited for long and wants to order again. 

Problem Statement : Late Shipment / Partially shipped 

Order Date : 19 Dec, 2019 
Order ID: 6457361694 
Tracking ID: 645736169422999991 
Store Code : Centrepoint21193 

Assistance Required : Need Urgent Shipment & Quick Collection 

Issue Description : The order was placed 19 Dec, 2019 but till now the complete order has not been shipped from the warehouse. 

For the same order, one item under tracking ID 645736169423999991 has already reached the store and is ready for collection but could not be given to customer. 

Please process it for cancellation as customer has waited for long and wants to order again. 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia